Impact of Personnel Training on Quality Management in Fuel Handling Operations at SGS Pisco (#2374)

Authors

Hernandez Espino, Raul Jonathan

Pasache Espino, Frank

Valencia Alvarez, Darlin

Huallanca Carbajal, Jose

Velazco Lopez, Angela Betsy

Tito Loayza, Keyma Maritha

Atme Rojas, Davey Raul

Abstract

The present study analyzed the impact of training on quality management at SGS Pisco using a quantitative, basic, explanatory approach with a non-experimental design applied to a sample of 20 workers from the fuel handling area. The research problem focuses on compliance gaps with standards such as ISO 29001 and the need for a specialized workforce to mitigate risks in high-complexity operations. Linear regression results demonstrated that training explains 65.65% of quality management performance (R² = 0.6565). The development of technical competencies emerged as the most influential factor (72.50%), followed by content relevance (56.17%) and training frequency (41.55%). In conclusion, personnel training strengthens operational safety and process standardization, confirming that the enhancement of technical skills constitutes a critical support mechanism for reducing errors and ensuring efficient processes. Therefore, prioritizing specialized technical training programs is recommended to enhance institutional sustainability.