FinTech Adoption by Generation Z and Millennials: A Systematic Literature Review (#893)

Authors

Vidal Montoya, Kelly Maria

Mancilla Sanchez, Pablo

Abstract

Abstract–This study analyses the factors influencing the adoption of FinTech technologies among Generation Z and Millennials, highlighting generational differences in the context of digital transformation. Using a systematic literature review (SLR) based on the PICOC methodology, 32 academic articles were analysed to identify key trends and determinants. The findings reveal that Generation Z shows greater technological affinity, adaptability and innovation, preferring intuitive and accessible platforms driven by convenience and speed. On the other hand, Millennials prioritise security and trust, adopting FinTech cautiously and emphasising long-term benefits. The study also examines the impact of the digital environment, noting that the pandemic accelerated the use of mobile payments and digital wallets in both groups, albeit with different priorities. These results highlight the importance of personalised FinTech strategies that respond to the specific preferences of each generation to optimise user experience and satisfaction. Future research exploring cultural differences and longitudinal studies on the evolution of generational preferences are recommended.