Transformation of Logistics in the Retail Sector through Industry 4.0: A Systematic Review (#1079)

Authors

Ñivin Silvestre, Jhosy Oshinn

Peña Cervantes, Milagros Alexandra

Medina Castañeda, Luis Enrique

Torres-Mayanga, Paulo César

Abstract

This systematic literature review examines the impact of Industry 4.0 technologies on logistics processes in the retail sector. Using the PICO approach, specific research questions were formulated, and 29 relevant studies were identified in the Scopus database. The analysis reveals how advanced tools such as the Internet of Things (IoT), Blockchain, RFID, Big Data, robotics, and artificial intelligence are transforming logistics management, enhancing operational efficiency, customer satisfaction, and business competitiveness. Among the key findings, China stands out as the leader in implementing these technologies, with a strong focus on supply chain transparency and traceability. The areas with the highest adoption of these tools are warehouse management and distribution, where technological integration has optimized resource utilization, reduced costs, and minimized risks, such as product counterfeiting. Key technologies like Blockchain and RFID have proven fundamental in ensuring product traceability and improving logistics operations. The study concludes that the adoption of Industry 4.0 is essential for retail companies to navigate the challenges of a dynamic and constantly evolving market. Furthermore, it highlights the importance of continued research and development to maximize the benefits of these technologies and meet global market demands. Ultimately, this research demonstrates that digital transformation can redefine logistics operations, establishing itself as a key strategy for strengthening the sector's competitiveness.