Analysis of the Security Impact of Electronic Commerce on SMEs: A Systematic Review of the Literature (#1050)

Authors

Chaupi Álvarez, Yoni Willian

Alejandría Vallejos, Patricia Abigail

Abstract

Security in electronic commerce for SMEs is essential because it has become important in all businesses, which is why the analysis was carried out to mitigate the risks in online transactions and thus strengthen the trust of end users, promoting a digital economic environment. much safer. A systematic review of the literature was carried out using the PRISMA method and the PICO structure. Keywords were selected from the UNESCO Thesaurus and inclusion standards were applied for academic articles structured under the IMRD format, published between 2021 and 2023 in Spanish and English languages. Databases such as Scopus, ScienceDirect and Google Scholar were used with specific search strategies. 10 relevant articles were identified. The results highlighted effective security measures such as data encryption (30%), followed by technological criteria and digital forensics. The top technologies were data tokenization (50%) and digital certificates (10%). Customer trust was considered in the majority of studies (90%), but discrepancies were found in its importance. The survey was the predominant technique for studying the behavior of SMEs (70%). In conclusion, data encryption stands out as the primary security measure, followed by tokenization and digital certificates. The surveys were essential to understand the behavior of SMEs. It is suggested to explore additional research methods and address discrepancies in the perception of the importance of customer trust to develop strategies more aligned with end-user expectations.