Servant Leadership and Its Relationship with Task Performance Behavior among Employees of a Telecommunications Company in Lima, 2025 (#963)

Authors

Trigoso-Yupari, Rosa María

Gago-Chávez, Johanna De Jesús Stephanie

Abstract

This study aimed to determine the relationship between servant leadership and task performance behavior—including the dimensions of personal support, organizational support, and constant initiative—among employees of a telecommunications company in Lima in 2025. Adopting a quantitative approach and the deductive method, the research was classified as basic, non-experimental, and correlational in scope. The population was considered infinite, with 167 workers, of which a probabilistic sample of 117 was selected. Data were collected using questionnaires: 26 items measured servant leadership, and 17 items assessed task performance behavior. Instrument validity was ensured by three expert judges, and reliability was confirmed with Cronbach's alpha coefficients of 0.943 and 0.970 for the two variables, respectively. Descriptive analysis characterized the variables across high, medium, and low levels. Normality was assessed using the Kolmogorov test, confirming the non-parametric nature of the data. Inferential analysis with Spearman’s rho test revealed significant relationships between servant leadership and task performance behavior (sig. = 0.000; r = 0.834), as well as with the dimensions of personal support (r = 0.764), organizational support (r = 0.828), and constant initiative (r = 0.868). The study concludes that fostering servant leadership is crucial for promoting proactive work environments