Unrecognized Operations and Banks' Duty of Security: Indecopi Case Study (#791)

Authors

Uceda Martos, Patricia Janet

Polo Chavarri, Luis Carlos

Adrianzen Alvarez, Grecia Shelsea

Abstract

This research analyzed the incidence of unrecognized operations in the financial system of northern Peru between 2018 and 2021, with an emphasis on credit cards (54.8%) and savings accounts (29.8%). Through a quantitative-descriptive approach, more than 2800 complaints reported to Indecopi were processed. The results show that 90% of the sanctions were directed at the financial system, with BCP, Interbank and Banco Azteca being the most denounced entities. The measures adopted were mostly reactive and uneven, without a unified technological strategy. Improvement strategies inspired by international experiences were proposed, including biometric authentication, artificial intelligence for transaction monitoring and an interbank anti-fraud network. It is also suggested to integrate digital security content into the school curriculum as a preventive measure. The study shows the need to articulate technology, regulation and education to strengthen financial customer protection and reduce operational risk.