Artificial Intelligence-powered Human Resource Management: A systematic literature review between 2023-2024 (#208)

Authors

Vasquez Salvador, Romina Yamilet

Vera Chavez, Leticia Pamela

Torres Velasquez, Julio Winston

Abstract

The findings reveal that the integration of artificial intelligence (AI) applied to human resource management (HRM) has optimized labor dynamics, increasing both the efficiency and accuracy of processes. In the area of personnel recruitment and selection, AI-based tools have been identified that optimize the search for candidates through data analysis algorithms, reducing time and operating costs. Likewise, with respect to performance evaluation, intelligent systems were identified that allowed a more objective analysis in real time, promoting more informed decision making. However, this poses important challenges, including ensuring the ethics and transparency of the use of algorithms to avoid bias, as well as the proper training of personnel in the use of these technologies. It was found that technologies that adopt AI in HRM have reported an increase in organizational productivity and an improvement in employee satisfaction. In conclusion, AI is presented as a key ally to transform HRM, enhancing its impact on recruitment and selection of personnel in a successful way, which improves employee satisfaction thanks to the correct process of this area, and also achieves greater retention of talent within industries thanks to the implementation of AI.