Digital transformation and the job performance of workers in the preparation of technical-legal files in a State Ministry (#197)

Authors

Rodríguez Linárez, Diana Karell

Sánchez Lavado, Edwin Joel

Mendoza Castillo, Alvaro Larry Luis Felipe

Abstract

Abstract– This article shows the relationship between digital transformation and work performance in the elaboration of technical-legal files of a State Ministry; it is a correlational research, determining the relationship of the variables, under a quantitative non-experimental design. The study was applied to 86 specialists of a Ministry, taking as a sample 71 specialists, for data collection. The results found show a positive and remarkable relationship between both variables, highlighting that the digitalization of a process allows to improve the quality of information, generates an improvement in decision making and reduces operating times. Digital transformation becomes a central axis that can boost the productivity of a given institution. In addition, it has allowed the identification of dimensions that affect work performance: process automation, cooperative work in digital environments and access to information in real time.