Project management to implement the Business Process Management (BPM) methodology in a company in the commercial sector (#1062)
Read ArticleDate of Conference
December 1-3, 2025
Published In
"Entrepreneurship with Purpose: Social and Technological Innovation in the Age of AI"
Location of Conference
Cartagena
Authors
Márquez Tirado, Victor Samuel Damaso
Ugarte Concha, Angel Roland
Lewis Zúñiga, Patricio Federico
Trillo Espinoza, Verónica Margarita
Mendoza Velarde, Piero Gabriel
Camargo Riega, Alberto Vittorio
Abstract
This research project analyzes the implementation of the Business Process Management (BPM) methodology in a commercial sector company, aiming to optimize three key processes: personnel selection, sales, and production. The existing processes were modeled and analyzed to identify areas for improvement and design solutions focused on increasing operational efficiency, productivity, and product quality. Work management was carried out using the agile Kanban approach, enabling visual and flexible task planning. Additionally, a financial analysis was conducted to evaluate the economic viability of the project, highlighting the positive impact of BPM implementation on business management.