Improvement of processes for the optimization of the traceability system of a logistics operator.

Authors

Pinedo Palacios, Patricia del Pilar

Tapia Purizaca, Victor Carlos

Carrión Lecca, Piero Ricardo

Abstract

The general objective of this research was to determine how the redesign of the processes improves the performance of the traceability system of the transport units that belong to the transport and distribution area of a logistics operator, the methodology used was of an applied type, with a quantitative approach and pre-experimental design. The results indicated that the traceability system had a breadth of 39%, a depth of 30%, an accuracy of 100% and an access ratio that increased according to the age of the search, also, it was found that the dispatch logistics management had an effectiveness of 95% and an efficiency of 70%, which indicated that there were opportunities for improvement, therefore, the processes linked to the traceability of transport units were redesigned, 2 applications and a data visualization report were implemented. In conclusion, it was determined that with respect to the processes there was an increase of 2% in effectiveness and an increase of 24% in efficiency, likewise, with respect to the traceability system, the amplitude was improved by 55%, the depth by 70%, the accuracy of 100% and significantly improved by keeping the average time in any search period.