Digital tools in administrative processes at a structural metal products manufacturing company (#766)

Authors

Bellido Roca, Nelly Victoria

Chumpitaz Chumpitaz, Julio Cesar

Pereyra Diaz, Guillermo Ismael

Huachaca Urbina, Antonio Roberto

Abstract

This study analyzes the incorporation of digital tools in administrative management and their influence on the optimization of administrative processes in a company dedicated to the manufacturing of structural metal products, located in the district of Villa El Salvador (Lima, Peru), 2025. The research adopted a quantitative approach with a non-experimental explanatory design. The study population consisted of 50 employees, and data were collected through a survey using two structured questionnaires. Instrument validity was confirmed by expert judgment, and reliability was verified using Cronbach’s alpha (digital tools α = 0.73; administrative process α = 0.89). Ordinal logistic regression was applied for hypothesis testing due to the non-normal distribution of the data. The results revealed a significant influence of digital tools on the administrative process, with a Nagelkerke coefficient of 0.34. At the dimensional level, the influence was observed in planning (0.37), organization (0.56), management (0.55), and control (0.27). The findings indicate that digital tools exert a moderate yet significant impact on administrative optimization, highlighting the need to strengthen digital planning and control mechanisms to improve organizational efficiency and decision-making processes.