Total quality management to reduce non-conforming products in a footwear Mype, Trujillo (#1847)

Authors

Paredes Silva, Valeria

Chinga Castillo, Dario Alfredo

Robles Lora, Marcos Alejandro

Abstract

This quantitative, applied, and experimental study was carried out in 2024. The present study aimed to implement total quality management to reduce non-conforming products in a footwear SME in Trujillo. A quantitative research was carried out, with an applicative level, explanatory scope, and pre-experimental design. The population consisted of all the SME's products, selecting a sample of the non-conforming products. Data collection was carried out through continuous visits, direct observation, and documentary collection, using an observation guide and a data collection sheet. Initially, activity and flow diagrams were used to identify the main activities and determine the percentage of non-conforming products, which was 12.25%. Total quality management tools such as Ishikawa and Pareto diagrams, brainstorming, statistical process control, PDCA, and Hoshin Kanri were applied to reduce non-conformity. The results showed a decrease in non-conforming products from 12.25% to 4.09% in 22 days, representing a reduction of 8.16%. The research concludes that the hypothesis is true, demonstrating the relationship between total quality management and the reduction of non-conforming products.