The Metaverse based on the 4F Model to improve Digital User Interaction in the Retail Sector, 2024 (#448)

Authors

Carbajal Quispe, Percy

Chavez Alor, Joyce Alexandra

Rios Ticllas, Sheyla Rosario

Abstract

Abstract– This study examines how the metaverse, using the 4F model (Functionality, Flow, Feedback, and Loyalty), enhances digital user interaction in the retail sector during 2024. A quantitative approach and non-experimental design were applied, with surveys conducted among 119 digital users. Data were analyzed through descriptive and inferential statistical methods, focusing on the metaverse's impact on user experiences. Results indicate a moderate positive correlation (0.551) between metaverse adoption and improved user interaction, with Flow and Loyalty emerging as key dimensions. Flow, associated with seamless navigation and immersive engagement, demonstrated the strongest influence, while Loyalty emphasized user retention and repeat interactions. Despite challenges such as limited hardware access and steep learning curves, the findings validate the 4F model as an effective framework for optimizing virtual retail experiences. The study offers practical recommendations to overcome these barriers. Businesses should prioritize user-friendly technology, incorporate real-time feedback systems, and adopt gamification strategies to enhance Flow. Providing customer education and support is also crucial for increasing adoption and reducing technological hurdles. By addressing these challenges, the metaverse can serve as a transformative tool for customer interaction, fostering deeper engagement and long-term loyalty. The research highlights its strategic value for the retail sector, offering a roadmap to maximize the potential of virtual environments in shaping modern customer experiences.