Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic (#700)
Read ArticleDate of Conference
July 17-19, 2024
Published In
"Sustainable Engineering for a Diverse, Equitable, and Inclusive Future at the Service of Education, Research, and Industry for a Society 5.0."
Location of Conference
Costa Rica
Authors
Castillo Loayza, Julia
Hyldebre Mendoza, Roberto
Jara Barrera, Paola
Junco Meza, Cynthia
Paredes Arca, Luisa
Moscoso Cuaresma, Julio Ricardo
AZABACHE MORÁN, CARLOS ALBERTO
Abstract
Abstract– This research examines the perception of customers in Lima regarding last-mile logistics in their online retail purchases during the state of emergency caused by COVID-19. To achieve this, a mixed-methods approach was employed, consisting of 134 surveys conducted with consumers from various retail companies. In-depth interviews were also conducted with logistics experts and customers who made purchases during this period. Findings from the proposed hypotheses indicate that the current context has led to new online shopping habits among customers, revealing the emergence of new issues and the persistence of others during the online purchasing and product delivery processes.