Transformational Leadership and Service Quality in Community Service Organization, 2023 (#400)
Read ArticleDate of Conference
July 17-19, 2024
Published In
"Sustainable Engineering for a Diverse, Equitable, and Inclusive Future at the Service of Education, Research, and Industry for a Society 5.0."
Location of Conference
Costa Rica
Authors
Caceres Iglesias, Paulo César
Abstract
The general objective of the research was to determine the relationship between transformational leadership and the quality of service offered by a community service organization. Questionnaires were applied to 32 volunteers of this organization; it was found that there is a significant moderate and highly significant relationship between the variables; it was also determined that the level of perception of transformational leadership is considered as medium, while the quality of service offered is considered as good.