Application of Six Sigma to improve the process of curriculum change in a Higher Education Institution (#356)

Authors

Mendieta Villalba, Nadia Mercedes

Abstract

Six Sigma is a quality management methodology used to improve efficiency and reduce defects in business processes. Its philosophy is based on the idea that processes can be systematically measured, analyzed and improved to reduce variability and achieve high levels of quality in the production of goods or services. The methodology can be applied to any type of process and organization. This article deals with the application of Six Sigma in the process of curriculum change required by university students carried out by research professors of the Industrial Engineering career at the Salesian Polytechnic University, Guayaquil, in order to optimize response times in the management of requests submitted by students at the beginning of the semester. Currently the process takes an average of 56 days and this affects the retention of students in the institution. The research was field-based, descriptive and had a quantitative approach based on variables of quantification and measurement. The methodology applied adapted the DMAIC model, which stands for define, measure, analyze, improve and control, to the needs and procedures of the career, different statistical and quality tools were used at each stage of the model, reducing the process to 45 days and obtaining an approximate annual savings of US$ 15,634.00 per year. The sequence of the process was first to diagnose the initial situation for which statistical data of the students who requested the change of mesh was used, then, the form of measurement was determined using techniques and tools that helped to identify causes for the subsequent analysis of the problems detected, in addition, to achieve strategic objectives, we worked with performance metrics. Finally, an action plan was drawn up that established the measures to reduce waiting times and costs, the necessary activities and technological support that provided quality, solution and control to the problems raised in period 62.