Conflict management in the UNAC Engineering faculties, year 2023 (#277)

Authors

Jáuregui-Nongrados, Napoleón

Ruiz-Nizama, José Leonor

Tezen-Campos, José Hugo

Ruiz-Maraví, Katja Janeth

Abstract

Abstract- This article evidences the conflict management that predominates in the faculties of Engineering of the UNAC in the year 2023, the same that was determined by applying the Thomas-Kilmann instrument, which through the descriptive method it was determined that managers and teachers apply the conflict management style in the order: compromising in 23.54%; collaborator in 21.23%; complacent in 20.85%; competitor in 19.50%; and evasive in 14.88%. This means that compromising conflict management is the most applied by managers and teachers, with a predominance of assertive communication management and socioemotional skills, highlighting the ability to listen and nonverbal communication, also, in second place they apply collaboration for conflict resolution; Thus, it is evident that both managers and teachers are concerned about conflict resolution, adopting improvement measures, because they understand that conflict is an opportunity for improvement, leading to propose new or creative solutions, allowing to maintain the status quo in balance; which means that the conflict management they use is acceptable. However, the last two styles determined show the need to take corrective action, since there is a possibility that conflicts may risk worsening against the harmony of the work environment