Organizational Climate and Service Quality in the General Services Area of the National University of Jaén (#1747)
Read ArticleDate of Conference
July 17-19, 2024
Published In
"Sustainable Engineering for a Diverse, Equitable, and Inclusive Future at the Service of Education, Research, and Industry for a Society 5.0."
Location of Conference
Costa Rica
Authors
Cruz Chumacero, Diana
Méndez Gutiérrez, Leidy Lucia
Abstract
The objective of the study was to determine the relationship between the organizational climate and the quality of service in the General Services Area of the National University of Jaén (UNJ), through a survey 60 collaborators from the study area were evaluated. The results showed a Spearman's Rho of 0.662 and a bilateral significance of 0.000 < 0.05, indicating that there is a moderate direct correlation between the organizational climate and service quality. Furthermore, it was shown that institutional identity and interpersonal relationships are directly significantly related to the quality of service in the General Services Area of the National University of Jaén, with a moderate coefficient of association equal to 0.664 (r=0.664 ) and 0.580 (r=0.580) respectively, and a bilateral significance 0.000 (ρ < 0.05). It was concluded that a healthy organizational climate leads to improving the quality of service.