Technology Integration and Innovation in Nanostores: A Moderation Analysis of Industry 4.0 on New Product Development and Performance Outcomes (#1620)

Authors

Ortega-Jiménez, Cesar H.

Sorto-Bueso, José R.

Amador-Matute, Andrea M.

Cruz-Amaya, Jennifer D.

Melgar-Martínez, Narciso A.

Abstract

This study unveils a robust and positive relationship between Industry 4.0 (I4.0) and nanostore performance, with distinct impacts observed through two New Product Development (NPD) factors—internal and external involvement. Specifically, the integration of I4.0 technologies significantly enhances nanostore performance, and this effect is particularly pronounced when considering external involvement in NPD processes. This finding underscores the pivotal role of technology in nanostores and emphasizes the strategic importance of external collaborations for optimal outcomes. Practical implications of this study highlight the strategic imperative for nanostore owners to proactively implement I4.0 technologies. Notably, fostering high levels of external involvement in the NPD process emerges as a key strategy for nanostores seeking to leverage technology for sustained success. Recommendations for nanostore owners include adopting specific I4.0 tools such as [mention examples], establishing collaborative frameworks with suppliers and customers, and actively participating in external NPD initiatives. These strategies aim to capitalize on the transformative potential of I4.0, driving innovation, operational efficiency, and customer satisfaction. While recognizing the limitations, particularly the potential sample bias, this study contributes to our understanding of nuanced relationships in retail nanostores. Future research endeavors could benefit from a more expansive and diverse sample, possibly by widening the geographical scope or incorporating additional demographic factors. Addressing these enhancements will contribute to a more comprehensive understanding of the direct impact of Industry 4.0 on nanostore performance and its crucial moderating role in external NPD involvement.