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Redesign of Production and Retail Activities at Flower Shop, Inc. in Puerto Rico (#799)

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Date of Conference

July 19-21, 2023

Published In

"Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development"

Location of Conference

Buenos Aires

Authors

Perez, Jannette

Ortiz, Dianeliz

Rosa, Ricardo

Rodriguez, Ricardo

Abstract

Abstract – Flower Shop, Inc is a luxury flower shop located in Puerto Rico. In 2020, it experienced a 603% increase in demand, which resulted in moving from a kiosk to a full-size establishment. Several opportunities related to customer service and materials management emerged from this move. Some alternatives to improve the process included a Flower Price Calculator, Future Order Entry System, SIMIO simulation, 5S and others. With the alternatives selected an 85% reduction in scrap and a 9.9% reduction in service time was achieved.

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