Improvement of Socio-Technical approach to improve Quality Management in a Service Company (#790)
Read ArticleDate of Conference
July 19-21, 2023
Published In
"Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development"
Location of Conference
Buenos Aires
Authors
Rau Alvarez, José
Coacalla Blanco, Diana
Abstract
The objective is to analyze the quality management system focused on socio-technical characteristics and principles in a company dedicated to providing advisory services to improve its performance. The results of the diagnosis demonstrated that exists social aspects to improve, in which we can apply socio-technical principles such as compatibility, limit specifications, and information fluidity, wherefore, implementing socio-technical aspects was proposed; modular empowerment and autonomy, compatibility, limit specifications, fluid information, support congruence, consciousness – awareness, enrichment, and job sharing, time limitations, multifunctionality, action – research, which, are expected to reduce the human resources expenses, and improve sales, productivity, and market acceptance, and therefore generate a sustainable business for the company.