Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services

Authors

Bustillos Andia, Angel Roberto

Rojas Maylle, Miguel Angel

Quiroz Flores, Juan Carlos

Abstract

The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, a method is proposed under the Lean-BPM service model that makes use of the tools: standardized work, visual management, business process management and Kanban board, which aim to reduce the current lead time of 6.22 days generated by poor time management. After applying the method, a 12.88 % reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.