Headcount optimization using discrete event simulation at Flower Shop, Inc.
Read ArticleDate of Conference
July 18-22, 2022
Published In
"Education, Research and Leadership in Post-pandemic Engineering: Resilient, Inclusive and Sustainable Actions"
Location of Conference
Boca Raton
Authors
Rosa, Ricardo
Pérez, Jannette
Ortiz, Dianeliz
Rodriguez, Ricardo
Abstract
Flower Shop, Inc is a luxury flower shop located in Puerto Rico. In the last two years it experienced a 603% increase in demand, due to a change in venue. A discrete event simulation model was created to determine appropriate headcount in regular dates, plus peak seasons. The results of this simulation were the optimized staffing quantities for weekends, weekdays, and peak dates that maximizes the use of resources and minimizes the service time.