Strategies implemented in the hotel sector to face COVID-19, Trujillo-Peru

Authors

Bazán-Tirado, Carmen Del Rosario

Vidal-Barahona, Leslye Alessandra

De la Cruz-Luján, José Milton

Felipe-Bravo, Gaby Mónica

Abstract

Since the beginning of the pandemic generated by COVID-19, the hotel industry has been hit hard worldwide, so it has been necessary to implement measures to guarantee the health of its staff and customers. The study was the product of a thesis study, which sought to identify the measures that have been implemented by 3-star hotels in the city of Trujillo – Peru, to face the health crisis generated by COVID-19 in Trujillo. The research was quantitative, non-experimental and descriptive. The exhibition was made up of two 3-star hotels in the district of Trujillo. A checklist and an interview guide were used, both evaluated the dimensions: public areas, and administrative and operational areas; the instruments had a V Aiken validity of 0.98 and 0.99 respectively. The sanitary measures implemented in the hotels were related to the use of personal protective equipment, area signage, use of disinfectant solutions and social distancing.