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Impacto de la calidad de servicios de Centros de Educación Continua en la Productividad del Conocimiento | ||
| Published in: | Industry, Innovation, and Infrastructure for Sustainable Cities and Communities: Proceedings of the 17th LACCEI International Multi-Conference for Engineering, Education and Technology |  |
| Date of Conference: | July 24-26, 2019 | |
| Location of Conference: | Montego Bay, Jamaica | |
| Authors: | Victor-Hugo Gonzalez (Escuela Superior Politécnica del Litoral, EC) Fabricio Zanzzi (Escuela Superior Politécnica del Litoral, EC) Ronald Campoverde (Escuela Superior Politécnica del Litoral, EC) Alexandra Zambrano-Aguilar (Escuela Superior Politécnica del Litoral, EC) Bryan Guevara-Lopez (Escuela Superior Politécnica del Litoral, EC) Kleber Barcia (Escuela Superior Politécnica del Litoral, EC) (Escuela Superior Politécnica del Litoral) | |
| Full Paper: | #191 | |
Abstract:In this paper, the Servperf tool was used to measure the quality of the Continuing Education training service provided by an Ecuadorian University, and statistical methods were used to identify the increase in the productivity of the participants who received training requested by companies, through the implementation of the standardized questionnaire proposed by Cronin and Taylor, and 7 questions related to productivity to prove the existence of a positive correlation between both factors. | ||