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Aplicación de Lean Seis Sigma para reducir el tiempo en la elaboración de contratos en una Institución de Educación Superior | ||
| Published in: | Industry, Innovation, and Infrastructure for Sustainable Cities and Communities: Proceedings of the 17th LACCEI International Multi-Conference for Engineering, Education and Technology |  |
| Date of Conference: | July 24-26, 2019 | |
| Location of Conference: | Montego Bay, Jamaica | |
| Authors: | Jorge Abad-Morán (Escuela Superior Politécnica del Litoral, EC) Josselin Vera-Aguirre (Escuela Superior Politécnica del Litoral, EC) Bianka Cabanilla-Sanchez (Escuela Superior Politécnica del Litoral, EC) (Escuela Superior Politécnica del Litoral) | |
| Full Paper: | #133 | |
Abstract:The lean six sigma methodology with its stages DMAIC (define, measure, analyze, improvement, control) was used in the current research to improve the contract elaboration process at the legal department in a public higher education institution. In the define stage, it was identified that process time did not comply with the standards and customers were highly dissatisfied. In the measurement stage, process information was collected and variables which influence the response time were identified. A stratification analysis was made in order to identify critical variables that affect the contract elaboration process. Six solutions were proposed for process improvement and achieve a significant reduction in the contract elaboration time. It effectivity were verified through simulations in Promodel. | ||