Sistema de Gestión por Procesos apoyado en la Tecnología de la Información para los Servicios de Soporte Técnico caso de estudio Centro Cardiovascular Oriental Dr. “Miguel Hernández”

Published in: Engineering for a Smarter Planet: Innovation, ITC, and Computational Tools for Sustainable Development: Proceedings of the 9th Latin American and Caribbean Conference for Engineering and Technology
Date of Conference: August 3-5, 2011
Location of Conference: Medellin, Colombia
Authors: Mónica Gamboa
Juan Oliveira
Refereed Paper: #167

Abstract

The aim of the present study was the development of a system of management for processes supported on the technology of the information for the services of technical support in the Cardiovascular Oriental Center "Dr. Miguel Hernández" (CCO). This work was realized being based on an existing need to give solution to the disadvantages that they present in this institution. The type of investigation corresponds to an investigation projective of mixed source and comprehensive level. Inside the technologies of compilation of information that were in use they find the documentary review, direct observation, surveys and not structured interviews, in addition, it was developed under the limits that established with the combination of the methodologies Extreme Programming (XP) and the Method of Shaped of Processes of Software (MPS), remaining the operative model structured in the following phases: exploration, planning, production, maintenance and liberation; which allowed that they should fulfill by the requirements of the investigation and were adjusting to the characteristics of the topic in question. Since result designed the structure of the system of management for processes, and the procedures and limits were defined to continuing, up to obtaining a product of suitable software for the requirements of technology of the institution.