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Sistema de Gestión del Desempeño para Laboratorios Informáticos Utilizando un Modelo Estratégico Decisional Basado en BPM Y BI |
Published in: | Engineering for a Smarter Planet: Innovation, ITC, and Computational Tools for Sustainable Development: Proceedings of the 9th Latin American and Caribbean Conference for Engineering and Technology | |
Date of Conference: | August 3-5, 2011 |
Location of Conference: | Medellin, Colombia |
Authors: | Henry Izquierdo Mercado William
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Refereed Paper: | #65 |
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Abstract |
This research consisted in the design of model-based Strategic Business Performance Management for computer
labs in public universities. The diagnosis was made in public universities in Ciudad Guayana and was taken as a
reference to the National University of Guayana to validate the model. The type of research was employed at the
corresponding applied causal analysis, design documentation and bibliography. The tools used are framed maps
using strategic management strategic indicators required by successful organizations. This will allow decisions to
minimize the deviations arising in the planning. Computer labs at public universities evaluated the planning
process reflects an average of 44.5%, indicating a gap of 56%, where the staff know at least one parameter of
planning. For the current management process yielded a value of 17%, with a gap of 83%, wherein a parameter
known staff management. This research represents an important contribution and unprecedented in the field of
computer labs at universities, will help identify and implement improvement opportunities that impact the
performance thereof
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