Proyectos de desarrollo de sistemas de información - El usuario-final como factor clave de éxito

Published in: Innovation and Development for the Americas: Engineering, Education, Research and Development: Proceedings of the 8th Latin American and Caribbean Conference for Engineering and Technology
Date of Conference: June 1-4, 2010
Location of Conference: Arequipa, Peru
Authors: José Luis Calderón Amaya
Carlos Rodríguez Monroy
Refereed Paper: #27

Abstract

For years, meaningful statistics on the total or partial failure of information systems development projects have been observed –think of information systems (IS) as those based on information technology and telecommunications. This problem occurs in a large number of organisations and remains critical, in spite of the use of modern methodologies and techniques for such projects, as well as inherent advances in literature and research on the area. The importance of this in-progress research is to identify critical success factors attributed to the end-user and to assess the correlation between them and the success or failure of an IS developement. The main objective is to determine how the attitudes and abilities of the end-user impact on IS developments, with the aim of providing related preventive information to organizations that undertake these projects. Thus, the ultimate benefit of this study is to provide theory to promote the relevance of knowing, well in advance, some key end- user´s attitudes and skills and the need to give them the required attention. Also, to contribute to strenghen IS development strategies, in this regard, in order to proceed accordingly and with due anticipation.