Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme

Published in: Industry, Innovation, and Infrastructure for Sustainable Cities and Communities: Proceedings of the 17th LACCEI International Multi-Conference for Engineering, Education and Technology
Date of Conference: July 24-26, 2019
Location of Conference: Montego Bay, Jamaica
Authors: Luis Alvarado Barcenes (Universidad Peruana de Ciencias Aplicadas, PE)
José Santos Villarroel (Universidad Peruana de Ciencias Aplicadas, PE)
Juan Carlos Quiroz Flores (Universidad Peruana de Ciencias Aplicadas, PE)
José Carlos Alvarez Merino (Universidad Peruana de Ciencias Aplicadas, PE)
(Universidad Peruana de Ciencias Aplicadas)
Full Paper: #39


An improvement in the planning, supply and execution processes is proposed through a multi-criteria approach based on the application of BPM. For the development of the proposal were taken as a reference the different methodologies identified in the literature of the subject, which were integrated and resulted in the stages of identification, discovery, analysis, redesign, implementation and control of processes. It was identified that the main problem of the company in study was that their processes were not focused on a defined development methodology, were too extensive and lacked communication with each other. This caused inefficiency in them and, therefore, losses in the company.